Shipping policy
Thank you for shopping with Cherie Louise Matthews. Specializing in Australian fresh produce and grocery products, we focus on standardized packaging, strict quality inspections and reliable logistics arrangements to ensure every order is delivered in proper condition and within scheduled timeframes for all customers.
Order Processing Time
Following successful order confirmation, all purchases will be handled, packaged and prepared for dispatch within 1 to 5 business days. Processing operations do not include weekends and official Australian public holidays. During peak shopping seasons, promotional periods or periods of surging order volume, standard processing timelines may be slightly prolonged. We will promptly notify customers via email if any notable order delays occur to keep you updated on your order status.
Shipping Rates and Delivery Estimates
All applicable shipping fees for individual orders will be systematically calculated and fully displayed during the checkout process, based on product weight, volume, category and delivery destination. Our standard shipping delivery period ranges from 7 to 14 business days after order dispatch. All delivery timelines are approximate and may be subject to fluctuations caused by logistics carrier operational delays, customs clearance procedures, adverse weather conditions, regional logistical restrictions and public holidays.
Shipment Confirmation and Order Tracking
Once your order completes warehouse dispatch, you will receive an official shipment confirmation email that includes your exclusive order tracking number and tracking guidelines. Logistics tracking information will be activated and updated online within 24 to 48 hours after the logistics carrier picks up your parcel. You may monitor the real-time transit progress of your order through the official tracking channel at any time until final delivery.
Incorrect Address Disclaimer
Customers are responsible for submitting accurate, complete and valid recipient and shipping address information at the time of checkout. Cherie Louise Matthews cannot be held accountable for delivery errors, non-delivery, parcel returns or product losses resulting from inaccurate, incomplete or invalid address information provided by customers. Any additional logistics and reshipment costs incurred due to customer address errors will be borne by the customer exclusively.
Lost or Damaged Packages
Given the perishable nature of our fresh goods, we recommend customers inspect parcels carefully upon arrival. If your package is confirmed missing during transit, please submit a consultation request to our customer support team within 3 calendar days of the estimated delivery date with valid order proof. For orders that arrive with damaged packaging, deteriorated or defective products, please contact our support team within 24 hours after delivery, and provide clear pictures or videos of the outer packaging, inner packing and damaged goods. Our team will conduct a full verification and actively resolve the issue in the shortest possible time.
Product Care and Usage Notice
All products sold by Cherie Louise Matthews are fresh food and daily grocery commodities with specific shelf life and storage requirements. Please strictly follow the storage, preservation and consumption guidelines printed on each product package. Proper refrigeration, freezing or sealed storage is essential to maintain product freshness and quality. We do not take responsibility for product spoilage, quality degradation or damage caused by improper storage, overdue consumption, incorrect preservation methods or human mishandling after successful delivery.
International Shipping and Customs Notice
For all international cross-border shipments, destination country customs authorities may levy import taxes, clearance fees and other related administrative charges in accordance with local regulations. All such additional customs-related fees are not incorporated in product prices or shipping charges, and are the sole responsibility of the receiving customer. We will complete commodity declaration formalities in full compliance with international logistics rules, yet we are not liable for order detention, clearance delays, returns or confiscations caused by local customs policies and individual declaration circumstances.
Contact Information
Should you have any inquiries, feedback or concerns regarding our Shipping Policy and order logistics services, please reach out to us through the official contact details below: Trade Name: Cherie Louise Matthews
Phone Number: +61 428517306
Email: support@cherieorganic.shop
Physical Address: 6 Belyando Street, Holmview QLD 4207, Australia
